Refund policy

We want you to feel confident when trying Elevian. That’s why every purchase is backed by our 90-Day Guarantee.

If you’ve consistently used the product as directed and feel that it has not delivered the results you expected, you may request a refund within 90 days of receiving your order.

Eligibility for a Refund

To be eligible for a refund, you must have:

  • Received your order within the last 90 days.

  • Actually used and tried the product as directed.

  • Given the product a fair opportunity to work by using it consistently and according to the recommended instructions.

  • Contacted us within the 90-day guarantee period.

Please note: This guarantee is intended for customers who have genuinely tried the product and did not experience the expected results. We do not accept refund requests for products that have not been opened, used, or tried.

To start a refund request, please contact us at elevianstore@gmail.com and include your order number and a brief description of your experience with the product.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Because our 90-Day Guarantee is based on your experience with the product, unopened or unused products do not qualify for a refund under this guarantee.

Certain products may also be excluded from the guarantee where required by applicable law.

If you have any questions about whether your order qualifies, please contact us at elevianstore@gmail.com.

Refunds

Once we receive your refund request, we will review the information provided and notify you whether your request has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at elevianstore@gmail.com.